While preparing for an all-day facilitation, I sent my supply list to the executive assistant of the CEO who invited me. She responded that my list looked familiar and she felt as if she’d been to this session; in other words, it was the usual items found in the facilitator bag of tricks, such as flipcharts, markers, name tents, post-it notes, pens, etc.
As I think about my bag of tricks and how I use each item, I realize there is one that serves the specific purpose of connecting me with the audience. That item is name tents. Dale Carnegie said, “A person’s name is to him or her the sweetest and most important sound in any language.” Considering that Dale Carnegie knew a few things about connecting with people, I think it’s wise to listen to his advice!
I use the names of participants as much as possible and it makes a significant difference in building a connection. My preference is first name only unless there is a formality to the session that makes that awkward. Using names is a way to keep ideas connected to their original owner and allows me to personally acknowledge someone when he/she contributes to the conversation.
Last but not least, don’t forget to make a name tent for yourself so that the audience feels comfortable using your name as they engage with you.